Privacy Policy | Dominion Protective Solutions

Effective Date: May 20, 2025

Dominion Protective Solutions (“we,” “us,” “our,” “Dominion”) operates the www.dominionprotectivesolutions.com and www.sentinelelite.solutions websites and the Dominion Protective Solutions mobile application (“the App”). We are committed to safeguarding your privacy and maintaining the highest standards of security for your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our websites or use our App to book or inquire about security services, including security personnel, drivers, and officers.

This policy is designed to comply with all applicable data protection laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the General Data Protection Regulation (GDPR) where applicable, and all other relevant U.S. state privacy laws.

Table of Contents

What Information We Collect
How We Use Your Information
Cookies and Tracking Technologies
How We Share and Disclose Your Information
International Data Transfers
Data Security
Data Retention
Your Privacy Rights and Choices
Children’s Privacy
Cookies and Tracking Technologies
Cloudflare and Other Third-Party Processors
DNSSEC, Domain Security, and Hosting
Changes to this Policy
Contact Us

1. What Information We Collect

Information We Collect

We collect personal information in several ways, including information you provide directly, information collected automatically, and information received from third parties.

a) Information You Provide Directly

Contact Forms & Quote Requests: When you contact us, request a quote, or inquire about services, we may collect your name, email, phone number, company or organization name, and any details or messages you include.
Newsletter Sign-Ups: We collect your email address and any optional information you provide to send updates or marketing content, with your consent.
User Account/Booking: If you create an account or book services, we collect your name, email, phone, address, password (encrypted), and booking or service preferences.
Payment Information: When you pay for services, your billing address and card type may be collected. Payment card numbers are NOT stored by us—they are processed directly by secure third-party payment processors (e.g., Stripe, PayPal); we may store the last four digits and expiration date for reference and customer support.
Surveys, Reviews, and Feedback: If you fill out surveys, provide reviews, or send us feedback, we collect that information.
Communications: We may collect information you provide in phone calls, emails, online chats, or other forms of communication with us. Calls may be monitored or recorded for quality assurance, training, security, and compliance, to the extent permitted by law.

b) Information Collected Automatically

When you visit our websites or use our App, we automatically collect certain information, including:

Log Data: Such as your IP address, browser type, operating system, referring website, pages visited, time spent on our site, and access times.
Device Data: Including device type, operating system version, unique device identifiers (e.g., IMEI, IDFA), and network information.
Location Data: With your consent, we may collect approximate or precise geolocation data (for example, to support mobile booking services).
Usage Data: Information about how you interact with our websites and App, such as pages viewed, features used, clickstream data, and other activity metrics.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to provide and improve our services, analyze site traffic, enhance security, and deliver relevant content. Please see the “Cookies and Tracking Technologies” section for more information.

c) Information from Third-Party Sources

We may receive information about you from third-party partners and services, including:

Analytics Providers: Such as Google Analytics and Cloudflare Analytics, which may collect IP addresses, device and browser information, site usage statistics, and interaction patterns to help us understand and improve our services.
Cloudflare: As our security and performance provider, Cloudflare may process your traffic data—including IP addresses—for DDoS mitigation, firewall protection, and content delivery optimization.
Background Check Providers: For certain service providers, we may receive results of background checks as permitted by law.
Marketing Partners: If you engage with us through third-party advertisements, referrals, or campaigns, we may receive information related to those interactions.

We do not knowingly collect personal information from children under the age of 18. Please see our Children’s Privacy section for more information.

2. How We Use Your Information

We use your personal information for various business and legal purposes, including:

Service Delivery: To respond to inquiries, provide requested security services, process bookings, and manage your account.
Customer Support: To communicate with you and resolve issues or answer questions.
Transaction Processing: To process payments, send invoices and receipts, and complete service delivery.
Improvement and Analytics: To analyze website and app usage, improve our services, develop new features, and monitor performance.
Security: To protect our websites, users, and systems, prevent fraud, detect and mitigate threats, and ensure safe operation of our services.
Marketing (with consent): To send newsletters, promotional offers, or service updates, as permitted by law or your preferences.
Legal Compliance: To comply with legal and regulatory requirements, including record-keeping, audit, and reporting obligations.
Business Transfers: In the event of a merger, acquisition, or asset sale, as part of our legitimate business interests.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (“cookies”) on our websites and mobile application to enable core functionality, enhance user experience, analyze site and app traffic, support security, and (where applicable) deliver relevant content or marketing.

What Are Cookies?

Cookies are small text files placed on your device or browser when you visit a website or use an app. They are widely used to make websites and services work more efficiently and to provide information to website owners.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the operation of our websites and app. They enable core features such as security, network management, and accessibility. Without these cookies, requested services (such as secure log-in or booking functions) cannot be provided.
Session Cookies: Temporary cookies that are erased when you close your browser. They are used for session management and site functionality.
Persistent Cookies: Remain on your device until they expire or are deleted by you. They may store your preferences or login status for convenience.
Analytics Cookies: These cookies collect information about how visitors use our site or app, such as which pages are visited most often, and how users move around the site. We use analytics services such as Google Analytics and Cloudflare Analytics to help us analyze and improve our services.
Security Cookies: Set by services such as Cloudflare to detect and mitigate security threats, prevent fraudulent activity, and enhance overall site performance.
Preference Cookies: These cookies remember your preferences, such as language or region, for a more personalized experience.
Marketing/Advertising Cookies: (If applicable) Used to deliver relevant ads and measure their effectiveness. These may be set by us or third-party advertising partners.

How We Use Cookies

Cookies and similar technologies are used to:

Enable secure log-in, booking, and account management.
Remember your preferences and settings.
Analyze and improve the performance and usability of our websites and app.
Protect our users and systems by detecting and blocking threats (with Cloudflare).
Support marketing activities, where applicable (with your consent).

Managing Cookies

You can control and manage cookies in several ways:

Browser Settings: Most browsers allow you to refuse or accept cookies, delete existing cookies, or notify you when a cookie is being placed on your device. You can usually find these controls in your browser’s “settings” or “preferences” menu.
Opt-Out Tools: For analytics, you may opt out by using Google’s opt-out browser add-on.
Cookie Consent Banner: Where required by law, we may provide a cookie consent banner allowing you to accept or reject certain types of cookies.

Note: Disabling essential cookies may affect the functionality of our websites or app.

Cloudflare and Security Cookies

We use Cloudflare as a data processor to enhance the security and performance of our sites and app. Cloudflare may set cookies (such as __cf_bm or __cfruid) to identify trusted web traffic, prevent malicious activity, and improve load times. Cloudflare also processes certain traffic data (such as IP addresses) for DDoS mitigation, firewall filtering, and network analytics.

For more information about Cloudflare’s use of cookies and how they protect your data, please see Cloudflare’s Cookie Policy and Cloudflare’s Privacy Policy.

Third-Party Cookies

Some features of our site or app may use third-party services (such as embedded videos, social media widgets, or marketing partners) that set their own cookies. These cookies are governed by the respective third-party’s privacy and cookie policies.

Updates to This Section

We may update our use of cookies and tracking technologies from time to time. Significant changes will be reflected in this policy with an updated effective date.

For more information on managing cookies, visit All About Cookies or refer to your browser’s help documentation.

4. How We Share and Disclose Your Information

We do not sell your personal information. We may share information in the following circumstances:

a) With Service Providers and Partners

Cloudflare: As our security, performance, and DNS provider, Cloudflare processes site and app traffic data, including IP addresses, for DDoS mitigation, firewall filtering, and performance optimization. See Cloudflare’s Privacy Policy.
Web Hosting Provider: Our web hosts process website traffic and store site files, server logs, and email data.
Payment Processors: (e.g., Stripe, PayPal) handle payment details securely; we do not see or store your full card information.
Analytics Providers: (e.g., Google Analytics) to help us analyze site/app usage and performance.
Email Marketing Services: (e.g., Mailchimp, SendGrid) if you sign up for newsletters.
Background Check Services: For service provider vetting (where applicable).
Legal and Regulatory Authorities: As required by law, regulation, subpoena, or court order.

b) Business Transfers

If we are involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. You will be notified via email or notice on our site/app.

c) With Your Consent

We may share information for other purposes with your explicit consent.

5. International Data Transfers

If you use our websites or App from outside the United States, your personal information may be transferred to and processed in the United States or other countries. We use appropriate safeguards (such as Standard Contractual Clauses or adequacy decisions) to ensure the protection of your information consistent with this policy and applicable law.

6. Data Security

We are committed to the highest standards of security. Our measures include:

SSL/TLS Encryption: All data transmitted between your browser/device and our servers is encrypted using SSL/TLS.
Cloudflare Security: Cloudflare provides DDoS protection, firewall, secure DNS, and site-wide HTTPS.
Access Controls: Access to personal data is restricted to authorized personnel only.
Firewalls and Monitoring: Web application firewall, intrusion detection, and log monitoring.
Regular Security Audits: We routinely review and update our security practices.
DNSSEC (Domain Name System Security Extensions): We strive to enable DNSSEC for all domains to ensure integrity of DNS responses and prevent DNS spoofing. If DNSSEC is not currently enabled for your domain, we are working with Cloudflare and our registrars to resolve any issues.

Note: While we strive to protect your data, no system is completely secure. Please use caution and secure your own accounts with strong, unique passwords.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to provide our services, or as required by applicable law. The duration for which we retain your data varies depending on the type of information and the context in which it was collected.

California Residents:

In accordance with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), we will not retain your personal information for longer than is reasonably necessary for the purposes disclosed in this Privacy Policy. We use the following guidelines for data retention:

Account Information: We retain your account and profile information while your account remains active or as needed to provide you with services. If you request account deletion, we will delete your information within a reasonable time unless we are legally required or permitted to retain it.
Service and Transaction Records: We retain transaction records (such as bookings, invoices, and payment history) for a minimum of seven (7) years to comply with tax, accounting, regulatory, and business recordkeeping requirements. Some transaction data may be retained for up to ten (10) years as required by law or for audit purposes.
Customer Support and Communications: Records of customer support communications are generally retained for up to five (5) years for quality assurance, training, and dispute resolution.
Marketing Preferences: We retain information related to your marketing preferences (such as opt-ins and opt-outs) until you unsubscribe, withdraw consent, or as required by law.
Security Logs and Backups: System logs, audit logs, and backup data are typically retained for between 30 days and 2 years, depending on the nature of the log and our operational security requirements.
Legal Holds: If we are subject to a legal obligation or investigation, we may preserve certain information for as long as required by law, subpoena, or regulatory authority.

After the applicable retention period, we will securely delete, de-identify, or anonymize your personal information in accordance with our internal policies and industry standards. If deletion is not possible (for example, in backup archives), we will isolate and securely protect the information from any further processing until deletion is possible.

Your Rights Regarding Data Retention:

You may request deletion of your personal information as described in the “Your Privacy Rights and Choices” section of this Privacy Policy. We will honor such requests unless retention is required by law or necessary for legitimate business purposes such as fraud prevention or dispute resolution.

If you have any questions about our data retention practices, please contact us at privacy@dominionprotectivesolutions.com or 619-949-3896.

8. Your Privacy Rights and Choices

Depending on your jurisdiction, you may have rights under applicable law, including:

Right to Access: Request a copy of your personal information.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): Request deletion of your data (subject to legal exceptions).
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Receive your data in a machine-readable format.
Right to Object: Object to certain uses of your data (e.g., direct marketing).
Right to Withdraw Consent: Withdraw consent for processing (where relied upon).
Right to Opt-Out of Sale/Sharing: We do not sell your data, but you can opt out of any sharing for targeted advertising.
Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

How to Exercise Your Rights

Submit a request by emailing privacy@dominionprotectivesolutions.com, calling 619-949-3896, or using the contact form on our website.
We may need to verify your identity before responding to your request. Calls may be monitored or recorded for quality assurance, training, security, and compliance, to the extent permitted by law.

We aim to respond within 30 days or as otherwise required by law (e.g., 45 days under CCPA/CPRA, extendable once).

9. Children’s Privacy

Our sites and services are not directed to children under 18. We do not knowingly collect or solicit personal information from minors under 18. If you believe a child has provided us personal data, please contact us and we will promptly delete such data.

10. Cookies and Tracking Technologies

(See also Section 3 above.)

You may manage cookies in your browser or via provided consent banners.
You may opt out of analytics cookies by using Google Analytics’ opt-out browser add-on.
For details about cookies set by Cloudflare, see Cloudflare’s Cookie Policy.
Essential cookies are necessary for core functionality and security and cannot be disabled.

11. Cloudflare and Other Third-Party Processors

We use Cloudflare for security, DNS, performance optimization, and protection against DDoS attacks. When you visit our sites or use our App, Cloudflare may process your traffic data (including IP address, device/browser info, and cookies). Cloudflare acts as a data processor for these purposes. For more, see Cloudflare’s Privacy Policy.

Other key processors (with links to their policies):

Google Analytics Privacy Policy
Stripe Privacy Policy
PayPal Privacy Policy
Mailchimp Privacy Policy (if used)

We only share information with such third parties as necessary to provide or support our services and as described in this policy.

12. DNSSEC, Domain Security, and Hosting

We strive to enable DNSSEC (Domain Name System Security Extensions) for all domains we control. DNSSEC adds a layer of security to DNS, protecting users from certain types of attacks such as DNS spoofing.
As of this policy’s effective date, some DNSSEC configurations may be incomplete or “insecure.” We are actively working with Cloudflare and our registrars to correct any outstanding issues.

For more about DNSSEC, visit Cloudflare’s DNSSEC Documentation.

Our hosting provider is responsible for maintaining the infrastructure and security of the underlying servers.

13. Changes to this Policy

We may update this Privacy Policy from time to time.
Notification: We will post any changes on our websites and App, update the “Effective Date” at the top, and notify you of significant changes by email or prominent notice.
Version Control: Please review this policy periodically for any changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us at:

Dominion Protective Solutions
[Insert Full Business Address Here]
Email: privacy@dominionprotectivesolutions.com
Phone: 619-949-3896

Please Note: Calls may be monitored or recorded for quality assurance, training, security, and compliance purposes, to the extent permitted by law.